Army Knowledge Online (AKO) was an integral web-based platform that served the United States Army, joint, and Department of Defense customers. As a comprehensive enterprise information system, AKO offered a range of services across both classified and unclassified networks. Its features included portal access, email services, directory, discovery, and single sign-on functionalities. Despite its discontinuation in 2021, AKO’s historical impact and contributions remain noteworthy.
Foundation and Development
Initiated in the late 1990s as an outgrowth of an earlier General Office Management Office project, AKO evolved from its precursor, America’s Army Online (A2OL). Legal and branding challenges prompted a rebranding to what would become a cornerstone of Army communications. AKO’s early mission was ambitious: to centralize and simplify access to a range of resources and communications across the Army’s global operations.
During its operational years, AKO was recognized as the “world’s largest intranet” in the early 2000s, and it provided crucial services during times of increased military engagements worldwide. In 2008, AKO celebrated its one-billionth login, underscoring its extensive use and critical role in daily military operations.
User Engagement and Services
AKO was mandatory for all Army personnel, including active duty, reserves, and National Guard, alongside Army civilians and select contractors. Users were divided into two categories: those with full accounts who could access all services independently and guest users who required sponsorship.
The platform enabled robust collaboration and communication through:
- Email Services: A secure system that served as the primary means of digital communication within the Army.
- Training and Education: AKO provided access to the Army e-learning Program, Army Learning Management System, and other educational resources that supported ongoing professional development and training.
- Financial and Medical Services: Users could manage their financial records and access medical records securely, facilitating better personal and administrative management.
- Business Process Management: Using Appian BPM technology, AKO allowed the creation of customized applications like the “Wounded Warrior” program, which supported the rehabilitation of injured soldiers.
Technological Framework
AKO was built on a suite of commercial-off-the-shelf products, with the Appian BPM Suite being a significant component. This technology supported all aspects of information dissemination, knowledge sharing, and collaboration across the platform. Users could create custom access control lists for each piece of content, ensuring that sensitive information was securely managed and shared.
Security and Access
Security was a cornerstone of AKO’s design, reflecting the stringent requirements of military operations. Access to AKO was tightly controlled through advanced password protocols or through the use of a Common Access Card (CAC) and PIN. The platform adhered to rigorous DoD security policies, which, while ensuring security, also led to criticisms regarding system speed and user-friendliness.
Criticism and Transition
Despite its successes, AKO faced criticism for its interface speed, functionality, and browser compatibility. As technology evolved, so too did the needs of its users. Newer platforms offering more modern services, like cloud storage and commercial email solutions, began to supplement and eventually replace AKO’s functionalities. The platform’s phase-out was a reflection of an ongoing evolution in military communication technology, aiming to adopt newer, more efficient solutions to meet modern operational demands.
Army Knowledge Online (AKO) – Army Links
The United States Army has developed a robust array of online platforms and resources to support its service members in every facet of military life. From career advancement and education to medical management and operational logistics, these resources ensure that soldiers have access to the necessary tools and information to perform their duties effectively. This chapter delves into the most critical online systems provided by the Army, explaining their purposes and how they integrate into the daily lives of Army personnel.
1. Skillport Army (Army e-Learning)
The Army e-Learning Program, hosted on Skillport, offers a vast library of courses designed to enhance the professional growth of soldiers and Army civilians. Accessible through Skillport Army, these courses range from IT certifications to leadership development programs, all accessible remotely to accommodate the unique lifestyles of Army personnel. This resource not only supports career advancement but also contributes to the lifelong learning goals of individuals within the Army.
2. MEDPROS (Medical Protection System)
MEDPROS provides a critical function in tracking and managing the medical readiness of Army personnel. It ensures that soldiers are medically fit to deploy, maintaining records of immunizations, medical examinations, and other health metrics. Accessible through the MEDPROS link, this system is pivotal, especially in times of deployment preparation, to ensure that all personnel meet the Army’s stringent health standards.
3. PPW (Promotion Point Worksheet)
The Promotion Point Worksheet (PPW) is an essential tool for enlisted soldiers aspiring to advance their careers. It automates the calculation of promotion points earned through various military achievements, educational pursuits, and awards, providing a transparent and efficient process for promotions within the Army ranks. More information can be found on the HRC Promotion Point Worksheet site.
4. DTS (Defense Travel System)
The Defense Travel System streamlines travel arrangements for Army personnel. Whether for temporary duty or permanent change of station, DTS manages bookings, itineraries, and reimbursements, simplifying the logistical challenges associated with military travel. The DTS official site offers comprehensive tools and information.
5. GCSS-Army (Global Combat Support System)
GCSS-Army is an integrated logistics platform that enables the Army to manage supplies, maintenance, and property accountability worldwide. By automating logistics processes, GCSS-Army enhances the operational readiness of units and ensures that soldiers have the necessary equipment and supplies to carry out their missions. Visit the GCSS-Army website for more details.
6. JST (Joint Services Transcript)
The Joint Services Transcript provides a detailed record of military training and education that is translatable into civilian academic credits. This tool is invaluable for soldiers transitioning to civilian life or pursuing higher education, as it recognizes their military experiences in terms that civilian institutions can understand and appreciate. Access the Joint Services Transcript to explore more.
7. DTMS (Digital Training Management System)
DTMS assists commanders and training managers in planning, coordinating, and documenting training activities within their units. It ensures that training is conducted according to Army standards and that soldiers receive the necessary preparations to fulfill their roles competently. Detailed information is available on the Army’s article about DTMS.
8. ATCTS (Army Training and Certification Tracking System)
ATCTS monitors and records the training and certification status of Army personnel, particularly in areas requiring compliance with mandated standards. This system is essential for maintaining operational licenses and certifications, especially in technical and specialized fields. Access is available through the Army Knowledge Online (AKO) portal when on a military network.
9. APD (Army Publishing Directorate)
The Army Publishing Directorate provides access to official Army publications, forms, and directives. APD is a vital resource for staying informed about Army regulations and administrative procedures, ensuring that all activities are conducted within legal and regulatory frameworks. The Army Publishing Directorate offers a wealth of information and resources.
10. EES (Evaluation Entry System)
EES facilitates the processing and tracking of performance evaluations for soldiers. These evaluations are critical for career progression, providing a structured feedback mechanism and identifying areas for improvement and recognition. The EES link provides direct access to this system.
11. SRB (Soldier Record Brief)
The Soldier Record Brief (SRB) offers a concise summary of a soldier’s military career, including assignments, education, and qualifications. It is often used for administrative purposes and career planning, providing a snapshot of a soldier’s professional achievements and potential career paths. SRB is accessible through the Army Human Resources Command (HRC) site.
12. ATRRS (Army Training Requirements and Resources System)
ATRRS manages the Army’s training inventory and resources, scheduling courses and allocating slots for soldiers. This system ensures that personnel receive required training timely and efficiently, aligning with the Army’s overall training objectives. More details are available on the ATRRS official site.
These platforms collectively support the operational effectiveness and personal development of Army personnel. By leveraging these digital tools, the Army not only enhances its operational capabilities but also ensures that its members are well-prepared, well-managed, and recognized for their service.